Have you appointed a ‘Consumer Duty Champion’ at Board level who, along with the Chair and the CEO, ensures that the Duty is being discussed regularly and raised in all relevant discussions?

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Have you appointed a ‘Consumer Duty Champion’ at Board level who, along with the Chair and the CEO, ensures that the Duty is being discussed regularly and raised in all relevant discussions?

Yes, a ‘Consumer Duty Champion’ has been appointed at Board level and the key issues are discussed at senior management and Board level. We ensure that the customer journey and good customer outcomes are central to the way we operate.

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Have you appointed a ‘Consumer Duty Champion’ at Board level who, along with the Chair and the CEO, ensures that the Duty is being discussed regularly and raised in all relevant discussions?

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