Verification • Address • Document • Submitted

Why was my submitted document for Address Verification not accepted?

If your document is not accepted, it could be for several reasons. Reasons documents cannot be accepted can include:

  • The date - If the document is older than 3 months, we cannot accept it.

  • The details on your document - Name and address on the document provided must match details on your Kyshi account. The details must be for your home residence, not a PO Box or workplace.

  • The details are not clearly visible or the picture is blurry.

  • The document type may not be one we can accept (for example a mobile phone bill).

  • The document is not from a Local Authority or FCA authorised institution and was not issued within the last 12 months. For example, a yearly council tax bill or a letter confirming the opening of a bank account.

  • Where we have requested for a ID document and an address document, these must be separate documents

  • The image is of a document on the screen of another device, not the physical document.

  • Any watermarks are not visible.

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Kyshi Ltd is a UK-incorporated Company with Registration Number (RC. 09736920). Database rights protect data on Kyshi website(s) (including pricing data).

Disclaimer: The Financial Services Compensation Scheme (FSCS) does not cover electronic money products. No other compensation scheme exists to cover losses from your electronic money account. Your funds will be held in one or more segregated bank accounts with a regulated third party credit institution, in accordance with the provisions of the Electronic Money Regulations 2011. The card and account is issued by PayrNet Ltd and licensed by Mastercard International Incorporation. PayrNet Ltd is authorised by the FCA to conduct electronic money service activities under the Electronic Money Regulations 2011 (Firm Reference Number 900594).

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