If your document is not accepted, it could be for several reasons. Reasons documents cannot be accepted can include:

• The date - If the document is older than 3 months, we cannot accept it.

• The details on your document - Name and address on the document provided must match details on your Kyshi account. The details must be for your home residence, not a PO Box or workplace.

• The details are not clearly visible or the picture is blurry.

• The document type may not be one we can accept (for example a mobile phone bill).

• The document is not from a Local Authority or FCA authorised institution and was not issued within the last 12 months. For example, a yearly council tax bill or a letter confirming the opening of a bank account.

• Where we have requested for a ID document and an address document, these must be separate documents

• The image is of a document on the screen of another device, not the physical document.

• Any watermarks are not visible.