Verification • Address • Document • Submitted

Why was my submitted document for Address Verification not accepted?

If your document is not accepted, it could be for several reasons. Reasons documents cannot be accepted can include:

  • The date - If the document is older than 3 months, we cannot accept it.

  • The details on your document - Name and address on the document provided must match details on your Kyshi account. The details must be for your home residence, not a PO Box or workplace.

  • The details are not clearly visible or the picture is blurry.

  • The document type may not be one we can accept (for example a mobile phone bill).

  • The document is not from a Local Authority or FCA authorised institution and was not issued within the last 12 months. For example, a yearly council tax bill or a letter confirming the opening of a bank account.

  • Where we have requested for a ID document and an address document, these must be separate documents

  • The image is of a document on the screen of another device, not the physical document.

  • Any watermarks are not visible.

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