Complaints • UK

Living in the UK and have complaints?

Customers in the United Kingdom

In the United Kingdom, you can make a complaint to the Financial Ombudsman Service (FOS). Please find the FOS contact details below for the submission of your complaint:

·       Online:

·       Email:

·       Mail: The Financial Ombudsman Service Exchange Tower, London, E14 9SR

·       Phone: 0800 023 4 567 (toll-free), 0300 123 9 123 (Calls to this number cost no more than calls to 01 and 02 numbers). The phone lines are open between 8:00 am – 5:00 pm (GMT), Monday to Friday, and 9:00 am – 1:00 pm (GMT) on Saturdays.

If you live in the UK and are not satisfied with our final response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). You may be asked for a reference number or for details of your correspondence with Kyshi, you can use as our email address.

Did this article help?
Related Articles

No articles found relating to this article

Sign up for free
Join thousands of users
The neo bank for Africans globally

Kyshi Ltd is a UK-incorporated Company with Registration Number (RC. 09736920). Database rights protect data on Kyshi website(s) (including pricing data).

Disclaimer: The Financial Services Compensation Scheme (FSCS) does not cover electronic money products. No other compensation scheme exists to cover losses from your electronic money account. Your funds will be held in one or more segregated bank accounts with a regulated third party credit institution, in accordance with the provisions of the Electronic Money Regulations 2011. The card and account is issued by PayrNet Ltd and licensed by Mastercard International Incorporation. PayrNet Ltd is authorised by the FCA to conduct electronic money service activities under the Electronic Money Regulations 2011 (Firm Reference Number 900594).

🇬🇧 85 Great Portland St, London, W1W 7LT, United Kingdom
🇺🇸 3790 El Camino Real, Unit #503, Palo Alto, CA94306
🇨🇦 80 Shannon Gardens SW, Calgary, AB T2Y 4L7
🇪🇺 Beedstraße 54, 40468 Düsseldorf, Germany
🇳🇬 21 Akin Ogunlewe Street, Victoria Island, Lagos

© 2022 Kyshi Limited. All rights reserved.

This website uses cookies.  Learn more